Datum objave: 23.11.2022.
Varyence is a multi-national company founded in the United States, with offices in Ukraine, Croatia and the United States. We have over 100 employees working across the globe.
We provide software product commercialization, web and mobile development, AI/ML/IOT, Cybersecurity, and cloud infrastructure services to customers worldwide.
Our newest office was opened in the Kastela, Croatia in 2022. We are looking for top talent to join our company as we grow.
This is a fantastic opportunity to join our existing small team at the birth of our Croatia office as we grow towards one of the top IT companies in Croatia.
Location: Kastela (Split) area.
We offer competitive compensation packages along with regular performance evaluations of your skills and knowledge, to enable steady growth of your salary and career path
Even though we have an office in the Split-Kastela area, you have opportunities to work in the office and remote
You receive a yearly education budget which you can use for additional education workshops, conferences, or anything else you need for your professional development for your role. Plus you get two paid training days allowing you to visit professional conferences which last for the entire day
Varyence is not just a company, it is a second home for our people where we value providing them comfort, security, friendship, entertainment, and opportunities for growth. We want our hearts to beat in one rhythm that breathes life into our ideas and personal growth. We want to show everyone that every team member is not just a resource unit, but a valued contributor to the success of our entire company
We adore time to hang out together, get to know each other and have fun. We have team building and company-sponsored events and activities for individual teams and the entire company
You are entitled to 20 days of paid vacation per calendar year and we encourage people to use them all and get rest between all their hard work
Anything could happen so let’s stay well and be prepared, we compensate 100% for up to 5 sick days per year
If you live outside of the Split-Kastela area, but have a desire to move closer to us, we have relocation packages and business trips expenses covered for you
— At least 6 months of commercial experience as Customer Support/Customer Success/ Sales Manager or any similar role in SaaS product
— Basic understanding of sales flows and customer service practices
— Preferable to be experienced with CRM (Pipedrive, HubSpot) databases
— Advanced in English
— Great self-organization skills related to performing repetitive and manual tasks
— Experience in multitasking and multichannel outreaches
— Responsible approach to business data and company policies
— Able to react and change-course based on the Sales/CS Flows
— Desire to learn and advance to an account management role, which will require managing business accounts and needs
— Be able to work on the following schedule: Mon – Fri 12:00 – 21:00 (later it can be 13:00 – 22:00 or 14:00 – 23:00) Croatian time.
Nice to have requirements:
— B2B Sales/Customer Success skills would be a plus
— B2B sales outreach (cold emails and possibly social media DM’s). The main function is to send emails using the provided templates, including multiple follow-ups
— Keeping track of prospects’ replies, and passing the communication on to the responsible manager. Timing is important, so it’s required to actively monitor the inboxes
— Ensure all information requested by the supervisors is forwarded on a timely basis
— Updating business records in the CRM (Pipedrive)
— Completing/Scheduling/Adding/Monitoring the CRM business profile tasks and activities
— Prepping up the data sets for sales outreach or other relative tasks in CRM. (Data for email templates and additional sales researches)
— Working on sales pipeline tasks relevant to B2B outreach and profiling
— Assist other Customer Success Managers and/or direct supervisor in performing their duties and responsibilities. Over time, take over some of the duties/responsibilities and interact directly with businesses as an Account Manager
— Daily/Weekly team syncs with supervisors for progress reports and to make sure everything’s going smoothly
— Answering and monitoring live chat support requests (B2B/B2C) whenever other team members are on the calls